We respect your privacy and want you to feel secure during your sessions.

Telehealth Privacy: Please ensure no one else is in the room during virtual sessions unless a signed HIPAA release form (dated within the last year) is on file. Exceptions are made for patients under 18.

Safe Locations: Virtual appointments cannot be conducted in moving vehicles or public areas to maintain both privacy and safety.

We kindly ask for your understanding that a $100 missed appointment fee will apply if these privacy guidelines are not followed.

Emergency Contact: We keep an emergency contact on file to safeguard your well-being if you’re unable to make healthcare decisions or communicate in a crisis. Under HIPAA, we only share the minimum necessary information to protect your health, and we strive to involve you whenever possible.

This program is ideal for anyone seeking a more coordinated, hands-on approach to their mental health and well-being.

Our monthly, subscription-based Case Management Program provides extra support and structure between your regular appointments.

• A dedicated case manager coordinates care, checks in on your progress, and guides you if more clinical input is needed.

• They can also help with paperwork, referrals, letters, and other tasks to keep you on track.

Ask us for a Case Management Program application for more information.

By offering multiple options—case management support, express appointments, and a text line—we strive to connect you with the most appropriate level of care quickly and effectively. We value your time and look forward to supporting you between regular sessions.

Sometimes, your clinician may recommend treatment at a higher level of care if your needs extend beyond what we can provide in an outpatient setting.

What to Expect:
You will be provided with a 30-day supply of medication and a discharge letter with recommended referrals.

Please schedule your intake appointment with a higher-level facility within 30 days and complete a HIPAA release form so we can transfer your records in a timely manner.

A Case Management Appointment may be scheduled for coordination of care, resource guidance, and support during your transition in and out of our office.

Please contact us with any questions. We are here to guide you through every step of the way.

We understand that paperwork can be an essential part of your care. To ensure timely and accurate processing:

Disability Forms: Disability-related forms require a dedicated appointment with your treating clinician. Unfortunately, we cannot guarantee the continuation of disability benefits initiated by another provider. A disability evaluation may be required.

Non-Disability Paperwork: Requests for letters, forms, and other documents may incur a fee as outlined in our fee schedule.

Records Requests: We release records from the past seven years within 30 days of receiving a signed HIPAA form. There is a $1 per page fee for processing your request.

We partner with you to provide the most personalized and effective care possible:

Lab Referrals: Referral slips will be sent via the Patient Portal unless you request otherwise.

Urine Drug Screens: Patients prescribed controlled substances must complete periodic drug screens (every 6-12 months or as directed by your treating medical clinician). Failure to comply may result in medication adjustments or discharge, as required by law.

Genesight Testing: We offer optional genetic testing through Genesight to help tailor medications to your unique needs. Please note this service may not be covered by insurance.

We aim to make your care seamless and efficient:

• To secure your preferred time, please schedule your next appointment at the end of your current session.

• Express, last-minute appointments are limited and may not always be available.

• We send courtesy reminders via text and email to help you keep track of upcoming visits 4 days AND 90 minutes prior to your appointment.

• Didn’t receive the link for your virtual appointment? Text us at 732-707-4100 to request a link Monday–Friday, 9am–4pm.

For efficiency and accuracy in your care, here is how you can request help from our office between visits:

Scheduling, Standard Refills, Administrative Questions: Send a text (SMS) or call us at 732-707-4100. Our front desk team will address your inquiry and/or direct questions to the appropriate department.

When questions require medical involvement—like medication changes or lab results—we’ll alert your medical clinician.
They may recommend an Express Appointment (under 15 minutes) to address your concern promptly. These appointments are available on a limited basis.

For Technical Issues or if your clinician is delayed by more than 10 minutes, please log out of your virtual appointment and promptly text us at 732-707-4100 during administrative hours (Monday–Friday, 9:00 AM–4:00 PM). We will do our best to support your request.

If your appointment is scheduled outside of admin hours, you must text us during your scheduled appointment time to report any issues. If we do not receive a timestamped text within that window, your visit will be marked as a “No Show,” and you will be responsible for the $100 No Show/Missed Appointment fee.

We understand that life happens and plans can change. If you need to cancel or re-schedule, we kindly ask that you provide at least 24 hours notice.

Late Cancellations or Missed Appointments:
If you cancel with less than 24 hours’ notice, a $100 fee will be charged on the following business day. This fee helps cover the time set aside for your care, and lost by the clinician.

We welcome patients of all ages and abilities, and we are committed to ensuring a supportive environment for everyone.

If you are a minor or require a designated legal guardian, please note the following guidelines:

Guardian Requirement: If a patient is under 18 or has a designated legal guardian (e.g., power of attorney or medical proxy), that guardian must be available to speak with the clinician before and/or after each appointment.

Purpose: This ensures clarity about treatment decisions and allows important information—like medication updates—to be shared.

Separate Meeting: If a guardian is not present during the appointment, a follow-up meeting with the clinician may be required to address any changes or questions regarding the patient’s care.

IF YOU OR SOMEONE YOU'RE WITH IS IN NEED OF CRISIS CARE, PLEASE CALL 911 OR THE NATIONAL SUICIDE PREVENTION LIFELINE AT 1.800.273.8255.

JERSEY MEDICAL CARE IS NOT SUITED FOR USE IN SITUATIONS OF CRISIS.

OUR OFFICE PRIORITIZES SMS COMMUNICATION AND TRIES TO RESPOND ALL INCOMING TEXTS TO 732-707-4100 WITHIN A FEW HOURS OF RECEIPT DURING OPERATING HOURS. THERE ARE INSTANCES WHEN YOUR MESSAGES ARE NOT RECEIVED, AND WE APOLOGIZE FOR THE INCONVENIENCE THIS PRESENTS.

BILLING QUESTIONS

CALL: 732-707-4100 X 204

EMAIL: BILLING@JERSEYMEDICALCARE.COM

APPOINTMENT & REFILL REQUESTS

CALL OR. TEXT: 732-707-4100

WE ACCEPT PRIVATE PAY, MEDICARE AND A VARIETY OF INSURANCE PLANS:

• PRIVATE PAY: MASTERCARD / VISA / AMEX / DISCOVER / APPLE PAY

• AETNA PPO (IN NETWORK)

• HORIZON BLUE CROSS BLUE SHIELD OF NJ (IN NETWORK)

• HORIZON NJ DIRECT (IN NETWORK)

• HORIZON PPO/BLUE CARD (IN NETWORK)

• CIGNA (IN NETWORK)

• MERITAIN HEALTH (IN NETWORK)

• MEDICARE - ORIGINAL (IN NETWORK)

• MULTIPLAN (IN NETWORK)

• ALLIED BENEFITS

• 1199 (IN NETWORK)

NOTE: WE REGRET THAT WE ARE NOT ABLE TO ACCEPT THE FOLLOWING INSURANCES:

• AMERIHEALTH

• HORIZON NJ FAMILY CARE

• MAGELLAN
  AETNA FAMILY CARE

• MEDICAID

IF YOU HAVE ONE OF THESE INSURANCES, YOU MAY EITHER PAY PRIVATELY OR SEEK AN ALTERNATIVE PROVIDER. YOUR INSURANCE COMPANY CAN HELP YOU LOCATE A PROVIDER WHO ACCEPTS YOUR INSURANCE AND WE RECOMMEND CALLING THEM DIRECTLY FOR ASSISTANCE.

IF YOU HAVE ANOTHER PLAN THAT IS NOT LISTED HERE, WE WILL VERIFY YOUR BENEFITS TO DETERMINE WHETHER WE CAN ACCEPT THE INSURANCE. TO REQUEST AN APPOINTMENT, THE FASTEST WAY TO REACH US IS TO COMPLETE OUR QUICK AND EASY APPOINTMENT REQUEST FORM OR TEXT OUR FRONT DESK TEAM AT 732-707-4100. WE WILL RETURN YOUR REQUEST WITHIN 48 BUSINESS HOURS.

IF YOU'D LIKE TO PAY A BILL ONLINE, YOU MAY DO SO HERE.

YES. JERSEY MEDICAL CARE MEETS THE PRIVACY AND CONFIDENTIALITY STANDARDS SET BY THE HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT (HIPAA) OF 1996.

OUR TECHNOLOGY PARTNERS ARE EQUIPPED TO ENSURE THAT YOUR PERSONAL INFORMATION INCLUDING YOUR HISTORY, MEDICAL RECORDS AND TREATMENT ARE PROTECTED AND SECURE.

A HIPAA FORM WILL NEED TO BE COMPLETED BEFORE YOUR INFORMATION CAN BE RELEASED TO ANOTHER PERSON OR DOCTOR.

READ ALL OF JERSEY MEDICAL CARE'S PRIVACY POLICY HERE.

INDIVIDUALS CAN ACCESS SESSIONS USING SMARTPHONES, TABLETS OR COMPUTERS EQUIPPED WITH WEBCAMS. NO SPECIAL EQUIPMENT, SOFTWARE OR APP DOWNLOADS ARE NEEDED.

DUE TO OUR CONTRACTS WITH YOUR INSURANCE COMPANY AND OUR LICENSURE REQUIREMENTS, INDIVIDUALS

MAY NOT BE IN A MOVING VEHICLE DURING APPOINTMENTS.

STABLE INTERNET CONNECTIONS ARE REQUIRED FOR APPOINTMENTS. PLEASE ENSURE THAT YOU ARE IN A STRONG SIGNAL AREA IF YOU ARE USING WIFI FOR YOUR APPOINTMENT.

PLEASE ESTABLISH THE STRENGTH OF YOUR INTERNET CONNECTION AT LEAST 15 MINUTES PRIOR TO YOUR APPOINTMENT.

PLEASE ATTEND ALL OF YOUR APPOINTMENTS WITHOUT ANYONE PRESENT IF YOU ARE OVER THE AGE OF 18 AND THE OTHER PERSON IN THE ROOM DOES NOT HAVE A FORMAL AUTHORIZATION FORM ON FILE. THIS INCLUDES PUBLIC SPACES WITH PEOPLE WITHIN THE VIEW OF THE TREATING PROVIDER.

JERSEY MEDICAL CARE'S TEAM TAKES PROTECTING YOUR HEALTH INFORMATION AS TOP PRIORITY.

PLEASE REMAIN VIGILANT OF YOUR SURROUNDINGS BEFORE YOUR APPOINTMENT AS YOU MAY BE DENIED SERVICES AND PENALIZED IF OTHER PEOPLE ARE PRESENT WITHOUT PROPER AUTHORIZATION.

OUR TREATMENT TEAM INCLUDES PSYCHIATRISTS, NURSE PRACTITIONERS, PHYSICIAN ASSISTANTS, CAREER COACHES, AND LICENSED THERAPISTS TO SUPPORT YOUR TREATMENT GOALS.

PLEASE VISIT HERE TO LEARN MORE ABOUT JERSEY MEDICAL CARE'S TREATMENT TEAM MEMBERS.

TIMELINES MAY VARY, HOWEVER VIRTUAL APPOINTMENTS ARE CURRENTLY AVAILABLE WITHIN ONE WEEK. IN-PERSON APPOINTMENTS ARE BY APPOINTMENT ONLY AND MUST BE CONFIRMED DIRECTLY WITH YOUR PROVIDER.

OUR APPOINTMENT SCHEDULING PROCESS IS SIMPLE.

1. FILL OUT THE REQUEST NEW APPOINTMENT FORM. OUR TEAM WILL RETURN YOUR REQUEST IN UNDER 48 BUSINESS HOURS.

2. ANSWER A FEW QUESTIONS FROM OUR DEDICATED INTAKE SPECIALIST AND ASK ANY QUESTIONS YOU MAY HAVE PRIOR TO SCHEDULING YOUR APPOINTMENT. IF YOU HAVE DECIDED THAT JERSEY MEDICAL CARE'S TREATMENT TEAM IS RIGHT FOR YOU, PLEASE FILL OUT THE ELECTRONIC FORMS SENT TO YOU VIA EMAIL AND TEXT MESSAGE.

PLEASE REVIEW OUR PAPERWORK CAREFULLY, AS SIGNING IT CONSTITUTES THAT YOU UNDERSTAND OUR POLICIES, FEES, AND PENALTIES AND THAT YOU AGREE TO REMIT PAYMENT FOR THEM WHEN YOU VIOLATE THE POLICIES YOU HAVE BEEN ASKED TO REVIEW. A COPY OF ALL OF OUR POLICIES MAY BE FOUND HERE.

IT IS MANDATORY FOR YOUR PAPERWORK TO INCLUDE:

• <ul> <li>A COPY OF A VALID STATE OR FEDERAL ISSUED PHOTO ID</li>

• <li>AN ACTIVE INSURANCE CARD WITH THE COPIES OF THE FRONT AND BACK OF YOUR CARD</li>

• <li>A VALID ACTIVE CREDIT CARD THAT REMAINS ON FILE FOR COPAYMENTS, COINSURANCES, AND INCIDENTAL FEES*.

*ALL FEE SCHEDULES ARE AVAILABLE UPON REQUEST

ONCE YOU HAVE SUBMITTED ALL OF YOUR PAPERWORK, CONTACT YOUR INTAKE SPECIALIST TO BEGIN PLANNING YOUR INITIAL MEETING WITH A MEMBER OF JERSEY MEDICAL CARE'S TREATMENT TEAM

OUR OFFICE CHARGES FEES FOR THE FOLLOWING REASONS:

• APPOINTMENTS- OUT OF NETWORK, OUT OF POCKET

• COST SHARE PATIENT RESPONSIBILITIES (COPAYS, DEDUCTIBLES, COINSURANCES)

• COACHING APPOINTMENTS

• CONSULTING FEES (LEGAL)

• NOTARY PUBLIC SERVICES

• LATE CANCELLATIONS (FOLLOW UP APPOINTMENTS)

• LATE CANCELLATIONS (NEW APPOINTMENTS)

• LETTERS

• FORMS PAPERWORK COPYING

• PAPERWORK MAILING

TO SEE A LIST OF OUR FEE SCHEDULE, PLEASE REQUEST IT FROM OUR FRONT DESK TEAM BY TEXTING 732-707-4100