IF YOU OR SOMEONE YOU'RE WITH IS IN NEED OF CRISIS CARE, PLEASE CALL 911 OR THE NATIONAL SUICIDE PREVENTION LIFELINE AT 1.800.273.8255.

JERSEY MEDICAL CARE IS NOT SUITED FOR USE IN SITUATIONS OF CRISIS.

OUR OFFICE PRIORITIZES SMS COMMUNICATION AND TRIES TO RESPOND ALL INCOMING TEXTS TO 732-707-4100 WITHIN A FEW HOURS OF RECEIPT DURING OPERATING HOURS. THERE ARE INSTANCES WHEN YOUR MESSAGES ARE NOT RECEIVED, AND WE APOLOGIZE FOR THE INCONVENIENCE THIS PRESENTS.

BILLING QUESTIONS

CALL: 732-707-4100 X 204
TEXT: (732) 497-8521
EMAIL: BILLING@JERSEYMEDICALCARE.COM

APPOINTMENT & REFILL REQUESTS

CALL: 908-574-0730
TEXT: 732-707-4100

WE ACCEPT PRIVATE PAY, MEDICARE AND A VARIETY OF INSURANCE PLANS:

• PRIVATE PAY: MASTERCARD / VISA / AMEX / DISCOVER / APPLE PAY
• AETNA PPO (IN NETWORK)
• HORIZON BLUE CROSS BLUE SHIELD OF NJ (IN NETWORK)
• HORIZON NJ DIRECT (IN NETWORK)
• HORIZON PPO/BLUE CARD (IN NETWORK)
• CIGNA (IN NETWORK)
• MERITAIN HEALTH (IN NETWORK)
• MEDICARE - ORIGINAL (IN NETWORK)
• MULTIPLAN (IN NETWORK)
• ALLIED BENEFITS
• 1199 (IN NETWORK)

NOTE: WE REGRET THAT WE ARE NOT ABLE TO ACCEPT THE FOLLOWING INSURANCES:

• AMERIHEALTH
• HORIZON NJ FAMILY CARE
• MAGELLAN
• AETNA FAMILY CARE
• MEDICAID

IF YOU HAVE ONE OF THESE INSURANCES, YOU MAY EITHER PAY PRIVATELY OR SEEK AN ALTERNATIVE PROVIDER. YOUR INSURANCE COMPANY CAN HELP YOU LOCATE A PROVIDER WHO ACCEPTS YOUR INSURANCE AND WE RECOMMEND CALLING THEM DIRECTLY FOR ASSISTANCE.

IF YOU HAVE ANOTHER PLAN THAT IS NOT LISTED HERE, WE WILL VERIFY YOUR BENEFITS TO DETERMINE WHETHER WE CAN ACCEPT THE INSURANCE. TO REQUEST AN APPOINTMENT, THE FASTEST WAY TO REACH US IS TO COMPLETE OUR QUICK AND EASY APPOINTMENT REQUEST FORM OR TEXT OUR FRONT DESK TEAM AT 732-707-4100. WE WILL RETURN YOUR REQUEST WITHIN 48 BUSINESS HOURS.

IF YOU'D LIKE TO PAY A BILL ONLINE, YOU MAY DO SO HERE.

YES. JERSEY MEDICAL CARE MEETS THE PRIVACY AND CONFIDENTIALITY STANDARDS SET BY THE HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT (HIPAA) OF 1996. OUR TECHNOLOGY PARTNERS ARE EQUIPPED TO ENSURE THAT YOUR PERSONAL INFORMATION INCLUDING YOUR HISTORY, MEDICAL RECORDS AND TREATMENT ARE PROTECTED AND SECURE.

A HIPAA FORM WILL NEED TO BE COMPLETED BEFORE YOUR INFORMATION CAN BE RELEASED TO ANOTHER PERSON OR DOCTOR.

READ ALL OF JERSEY MEDICAL CARE'S PRIVACY POLICY HERE.

INDIVIDUALS CAN ACCESS SESSIONS USING SMARTPHONES, TABLETS OR COMPUTERS EQUIPPED WITH WEBCAMS. NO SPECIAL EQUIPMENT, SOFTWARE OR APP DOWNLOADS ARE NEEDED.

DUE TO OUR CONTRACTS WITH YOUR INSURANCE COMPANY AND OUR LICENSURE REQUIREMENTS, INDIVIDUALS MAY NOT BE IN A MOVING VEHICLE DURING APPOINTMENTS.

STABLE INTERNET CONNECTIONS ARE REQUIRED FOR APPOINTMENTS. PLEASE ENSURE THAT YOU ARE IN A STRONG SIGNAL AREA IF YOU ARE USING WIFI FOR YOUR APPOINTMENT. PLEASE ESTABLISH THE STRENGTH OF YOUR INTERNET CONNECTION AT LEAST 15 MINUTES PRIOR TO YOUR APPOINTMENT.

PLEASE ATTEND ALL OF YOUR APPOINTMENTS WITHOUT ANYONE PRESENT IF YOU ARE OVER THE AGE OF 18 AND THE OTHER PERSON IN THE ROOM DOES NOT HAVE A FORMAL AUTHORIZATION FORM ON FILE. THIS INCLUDES PUBLIC SPACES WITH PEOPLE WITHIN THE VIEW OF THE TREATING PROVIDER.

JERSEY MEDICAL CARE'S TEAM TAKES PROTECTING YOUR HEALTH INFORMATION AS TOP PRIORITY. PLEASE REMAIN VIGILANT OF YOUR SURROUNDINGS BEFORE YOUR APPOINTMENT AS YOU MAY BE DENIED SERVICES AND PENALIZED IF OTHER PEOPLE ARE PRESENT WITHOUT PROPER AUTHORIZATION.

OUR TREATMENT TEAM INCLUDES PSYCHIATRISTS, NURSE PRACTITIONERS, PHYSICIAN ASSISTANTS, AND LICENSED THERAPISTS TO SUPPORT YOUR TREATMENT GOALS.

PLEASE VISIT HERE TO LEARN MORE ABOUT JERSEY MEDICAL CARE'S TREATMENT TEAM MEMBERS.

TIMELINES MAY VARY, HOWEVER VIRTUAL APPOINTMENTS ARE CURRENTLY AVAILABLE WITHIN ONE WEEK. IN PERSON APPOINTMENTS ARE BY APPOINTMENT ONLY AND MUST BE CONFIRMED DIRECTLY WITH YOUR PROVIDER.

OUR APPOINTMENT SCHEDULING PROCESS IS SIMPLE.

1. FILL OUT THE REQUEST NEW APPOINTMENT FORM. OUR TEAM WILL RETURN YOUR REQUEST IN UNDER 48 BUSINESS HOURS.
2. ANSWER A FEW QUESTIONS FROM OUR DEDICATED INTAKE SPECIALIST AND ASK ANY QUESTIONS YOU MAY HAVE PRIOR TO SCHEDULING YOUR APPOINTMENT. IF YOU HAVE DECIDED THAT JERSEY MEDICAL CARE'S TREATMENT TEAM IS RIGHT FOR YOU, PLEASE FILL OUT THE ELECTRONIC FORMS SENT TO YOU VIA EMAIL AND TEXT MESSAGE.

   PLEASE REVIEW OUR PAPERWORK CAREFULLY, AS SIGNING IT CONSTITUTES THAT YOU UNDERSTAND OUR POLICIES, FEES, AND PENALTIES AND THAT YOU AGREE TO REMIT PAYMENT FOR THEM WHEN YOU VIOLATE THE POLICIES YOU HAVE BEEN ASKED TO REVIEW. A COPY OF ALL OF OUR POLICIES MAY BE FOUND HERE.

   IT IS MANDATORY FOR YOUR PAPERWORK TO INCLUDE:

   • A COPY OF A VALID STATE OR FEDERAL ISSUED PHOTO ID
   • AN ACTIVE INSURANCE CARD WITH THE COPIES OF THE FRONT AND BACK OF YOUR CARD
   • A VALID ACTIVE CREDIT CARD THAT REMAINS ON FILE FOR COPAYMENTS, COINSURANCES, AND INCIDENTAL FEES^*.

   ^*ALL FEE SCHEDULES ARE AVAILABLE UPON REQUEST

3. ONCE YOU HAVE SUBMITTED ALL OF YOUR PAPERWORK, CONTACT YOUR INTAKE SPECIALIST TO BEGIN PLANNING YOUR INITIAL MEETING WITH A MEMBER OF JERSEY MEDICAL CARE'S TREATMENT TEAM!

OUR OFFICE CHARGES FEES FOR THE FOLLOWING REASONS:

1. APPOINTMENTS- OUT OF NETWORK, OUT OF POCKET
2. COST SHARE PATIENT RESPONSIBILITIES (COPAYS, DEDUCTIBLES, COINSURANCES)
3. COACHING APPOINTMENTS
4. CONSULTING FEES (LEGAL)
5. NOTARY PUBLIC SERVICES
6. LATE CANCELLATIONS (FOLLOW UP APPOINTMENTS)
7. LATE CANCELLATIONS (NEW APPOINTMENTS)
8. LETTERS
9. FORMS PAPERWORK COPYING
10. PAPERWORK MAILING

TO SEE A LIST OF OUR FEE SCHEDULE, PLEASE REQUEST IT FROM OUR FRONT DESK TEAM BY TEXTING 732-707-4100.